How we collect, use, and protect your personal information
This privacy policy explains how infinitnovae AS ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website or use our services. We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
infinitnovae AS is the data controller for the personal data we collect and process. You can contact us at:
We collect personal data through various means when you interact with our website and services. The data we collect includes information you provide directly to us, such as when you fill out contact forms, subscribe to our newsletter, or request our services. This may include your name, email address, phone number, company name, and any messages or enquiries you send to us. We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, and website usage data through cookies and similar technologies.
We use of your data is based on legitimate business interests and your consent where required. We use your personal information to provide and improve our services, respond to your enquiries, send you requested information about spa marketing automation platforms, process your service requests, and communicate with you about our services. We may also use your information to send you marketing communications about our services, but only with your explicit consent, and you can opt out at any time. Additionally, we use aggregated and anonymised data to analyse website performance, improve user experience, and develop better services.
We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.
Under GDPR, we process your personal data based on the following legal grounds:
We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and conducting our business, such as web hosting providers, email service providers, and analytics services. These third parties are contractually obligated to protect your data and use it only for the purposes we specify. We may also disclose your information if required by law or to protect our rights and interests.
As we operate primarily within the European Union, your data is generally processed within the EU/EEA. If we need to transfer your data outside the EU/EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses, to protect your personal information.
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy or as required by law. Contact form submissions and enquiries are typically retained for up to three years to maintain our business records and provide ongoing support. Marketing consent and communication preferences are kept until you withdraw your consent. Website analytics data is generally retained for up to 26 months. When data is no longer needed, it is securely deleted or anonymised.
Under GDPR, you have several rights regarding your personal data:
To exercise any of these rights, please contact us using the details provided above.
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically.
If you have any questions about this privacy policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us at privacy@infinitnovae.world or +45 33847056. You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal data appropriately.
If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) or your local EU data protection authority.